Section 3.6

The FAQ manager provides you with a database driven tool to easily add, modify or delete “frequently asked questions” to your website. The FAQ manager tool is accessed through the “Content Manager” of the administration system website. To modify the page content associated with the public “FAQ” page, simply select the “FAQ” listed in the “page content” section of the Content Manager page.

To add, modify or delete a frequently asked question select the “Frequently Asked Questions” listed within the “database content” section of the Content Manager Page. 

This opens the window that provides you with access to the FAQ Manager tool, as shown below. All of your existing frequently asked questions will be listed under the section “Frequently Asked Questions”. To edit or delete an existing frequently asked question, select the appropriate FAQ and click on the corresponding button (“Edit /Delete”).  To add a new FAQ, select “Add new record”.

If you select to either edit or add a new record, you are provided with a new window. When editing a record, this window reflects the existing information for each FAQ. 

The Category box allows you to group questions by common categories. All categories listed in this box will display as a bold category on the website. You must complete the “Order Shown” box for each FAQ. To make managing the FAQs by category, simply assign blocks of 100 to each category. For example, use 1 to 99 for Category 1 and 100 -199 for category2. This allows you to sort the FAQs within a category without having to reorder every FAQ.

All of the information for the text for both the answer and question is managed through the PCM interface window. You may copy and paste information from other documents into this text area. Refer to the Page Content Manager section for more information.

When adding a new record, this window will be blank. Simply complete the necessary information for each FAQ. When you have completed the necessary information, click the “Create” button to post the FAQ to your website.

 

If you are deleting a question, the system will ask that you confirm the deletion of this specific profile. To continue to delete select “OK”. If you decide to save the profile, select “Cancel.” After completion of either action, you are returned to the Our People manager tool window.